Loop - Notice history

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Loop - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 99.51%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Notice history

Dec 2025

No notices reported this month

Nov 2025

Scheduled Maintenance
  • Completed
    November 24, 2025 at 12:30 PM
    Completed
    November 24, 2025 at 12:30 PM

    Maintenance has completed successfully.

    Please ensure you close any Loop browser windows and reopen to ensure you get the latest version.

  • In progress
    November 24, 2025 at 12:00 PM
    In progress
    November 24, 2025 at 12:00 PM
    Maintenance is now in progress
  • Update
    November 24, 2025 at 12:00 PM
    Update
    November 24, 2025 at 12:00 PM

    We’ll be performing scheduled maintenance to keep things running smoothly.

    Some services may be temporarily unavailable during this time.

    Please ensure you close out of Loop and open again after the outage is complete to ensure that you get the latest version.

  • Planned
    November 24, 2025 at 8:24 AM
    Planned
    November 24, 2025 at 8:24 AM

    Please be advised that the outage will now commence at 10pm AEST. We apologise for any inconvenience

Upstream Provider Outage - Loop Impacted
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Cloudflare has advised that they have resolved the issue, and we are pleased to advised that Loop services have been returned to normal.

    We will continue to monitor to ensure that there are no further adverse effects from this outage.

    Thank you for your patience during this outage.

  • Identified
    Identified

    We are aware of issues with accessing Loop currently.

     

    This is due to a Global Outage with our DNS Provider (Cloudflare) - Loop and many other websites may be impacted.

     

    We will provide an update on services once we receive more information.

Scheduled Maintenance - Loop
  • Completed
    November 13, 2025 at 12:45 PM
    Completed
    November 13, 2025 at 12:45 PM

    Maintenance has completed successfully.

    Please remember to close any open Loop browser windows and re-open to ensure you get the latest version.

  • In progress
    November 13, 2025 at 11:00 AM
    In progress
    November 13, 2025 at 11:00 AM
    Maintenance is now in progress
  • Update
    November 13, 2025 at 11:00 AM
    Update
    November 13, 2025 at 11:00 AM

    Our previous outage notice stated the incorrect time. It will be from 9pm-11pm AEST Thursday 13th November.

    We’ll be performing scheduled maintenance to keep things running smoothly.

    Loop services will be temporarily unavailable during this time.

    Please ensure you close out of Loop and connect back in after the maintenance.

  • Planned
    November 12, 2025 at 8:32 PM
    Planned
    November 12, 2025 at 8:32 PM

    Our previous outage notice stated the incorrect time. It will be from 9pm-11pm AEST Thursday 13th November.

    We’ll be performing scheduled maintenance to keep things running smoothly.

    Loop services will be temporarily unavailable during this time.

    Please ensure you close out of Loop and connect back in after the maintenance.

Photo upload issues on Android devices
  • Monitoring
    Monitoring

    We were made aware of an issue where customers were experiencing issues uploading photos on some Android devices when using the mobile version of Loop. We have completed an investigation into the cause of this issue and can confirm the issue itself is as a result of a browser update.

    The impacted browsers are Google Chrome (version 142.0.7444.48) and Microsoft Edge (version 142.0.3595.66). Google has confirmed the bug with the most recent update and released an updated version - please head to the Google Play store to update. Microsoft Edge is due to release an update in the first week of December to rectify the issue.

    We will continue to monitor the browsers performance.

    As discussed above, Loop (along with a large number of other mobile compatible software programs) were impacted by the most recent Android browser update causing an inability to upload photos. We want to reassure you that Loop continues to operate as normal.

    If you have any questions or need assistance, please reach out to us.

Oct 2025

Scheduled Maintenance
  • Completed
    October 27, 2025 at 1:05 PM
    Completed
    October 27, 2025 at 1:05 PM

    Maintenance has completed successfully.

    Please ensure that you close any open Loop browsers and re-open to ensure you get the latest version.

  • In progress
    October 27, 2025 at 12:00 PM
    In progress
    October 27, 2025 at 12:00 PM
    Maintenance is now in progress
  • Planned
    October 27, 2025 at 12:00 PM
    Planned
    October 27, 2025 at 12:00 PM

    We’ll be performing scheduled maintenance to update Loop with some new features and to keep things running smoothly.

    Loop services will be unavailable during this time.

Scheduled Maintenance
  • Planned
    October 23, 2025 at 11:00 AM
    Planned
    October 23, 2025 at 11:00 AM

    We’ll be performing scheduled maintenance to update Loop with some new features and to keep things running smoothly.

    Loop services will be unavailable during this time.

  • Update
    October 23, 2025 at 1:48 AM
    Update
    October 23, 2025 at 1:48 AM

    Maintenance has been cancelled. An update to follow shortly.

  • Completed
    October 23, 2025 at 1:43 AM
    Completed
    October 23, 2025 at 1:43 AM

    Maintenance has been cancelled

Issues with some connected services in Loop
  • Resolved
    Resolved

    This incident has been resolved by Xero. Thanks for your patience

  • Update
    Update

    We have been advised by Xero that they are still experiencing issues in relation to last night's AWS outage. This is impacting the connection from Loop to Xero and will mean that invoicing is not able to sync to and from Xero at this time.

    We will update you when the issue with Xero has been resolved.

  • Monitoring
    Monitoring

    AWS Services seem to be recovering, and we can see that these connected components within Loop are working again.

    We will continue to monitor these services and provide any relevant updates.

  • Investigating
    Investigating

    The issue with Amazon Web Services is still impacting some connected services within Loop, including the ability to view forms and send emails.

    We are investigating further and will provide updates as we have them.

    Thanks for your patience.

  • Resolved
    Resolved

    AWS Services are returning to normal and we are seeing connected components recovering within Loop.

    Thanks for your patience and understanding.

  • Investigating
    Investigating

    Amazon Web Services (AWS) are currently experiencing issues with some services.

    This is impacting some services within Loop due to connected services being impacted.

    We will advise once services are restored to normal.

    We thank you for your patience and understanding.

Scheduled Maintenance
  • Completed
    October 02, 2025 at 11:40 AM
    Completed
    October 02, 2025 at 11:40 AM

    Maintenance has completed successfully.

    Please close your Loop browser and reopen to ensure you have the latest updates.

  • In progress
    October 02, 2025 at 11:00 AM
    In progress
    October 02, 2025 at 11:00 AM
    Maintenance is now in progress
  • Planned
    October 02, 2025 at 11:00 AM
    Planned
    October 02, 2025 at 11:00 AM

    We’ll be performing scheduled maintenance to keep things running smoothly.

    Loop services will be temporarily unavailable during this time.

    Please ensure you close out of Loop and connect back in after the maintenance.

Oct 2025 to Dec 2025

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