Loop - Issues with some connected services in Loop – Incident details

Under maintenance

Issues with some connected services in Loop

Resolved
Degraded performance
Started 5 months agoLasted 3 days

Affected

Loop

Degraded performance from 8:30 AM to 10:20 AM, Operational from 10:20 AM to 8:50 PM, Degraded performance from 8:50 PM to 9:08 PM, Operational from 9:08 PM to 11:20 PM, Degraded performance from 11:20 PM to 7:00 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved by Xero. Thanks for your patience

  • Update
    Update

    We have been advised by Xero that they are still experiencing issues in relation to last night's AWS outage. This is impacting the connection from Loop to Xero and will mean that invoicing is not able to sync to and from Xero at this time.

    We will update you when the issue with Xero has been resolved.

  • Monitoring
    Monitoring

    AWS Services seem to be recovering, and we can see that these connected components within Loop are working again.

    We will continue to monitor these services and provide any relevant updates.

  • Investigating
    Investigating

    The issue with Amazon Web Services is still impacting some connected services within Loop, including the ability to view forms and send emails.

    We are investigating further and will provide updates as we have them.

    Thanks for your patience.

  • Resolved
    Resolved

    AWS Services are returning to normal and we are seeing connected components recovering within Loop.

    Thanks for your patience and understanding.

  • Investigating
    Investigating

    Amazon Web Services (AWS) are currently experiencing issues with some services.

    This is impacting some services within Loop due to connected services being impacted.

    We will advise once services are restored to normal.

    We thank you for your patience and understanding.